News

Dover facilitates fast flights with One-Stop program

  • Published
  • By A1C Jonathan Harding
  • 436th Airlift Wing Public Affairs
DOVER AIR FORCE BASE, Del. --  The Dover One-Stop Program is the culmination of a few Airmen providing rapid customer service to flight crews departing the base.

The concept evolved over several years here at Dover and throughout Air Mobility Command with the intent of preparing flight crews to be ready to go and sent out the door as fast as possible. The main goal is to save time and effort by having all pre-departure items planned out and prepared for flight crews.

“The purpose of the Dover One-Stop Shop Program is to streamline the sequence of events that happens any time an aircraft launches out of Dover Air Force Base,” said Master Sgt. Benjamin Fay, Superintendent of Aircrew One-Stop

All equipment is centrally located in the one-stop office, which crews visit prior to driving out to the aircraft. From firearms to food items, the one-stop office carries everything that a crew may need. Oftentimes, Fay and the One-Stop team will go above and beyond for crews.

“One-Stop is really convenient,” said Senior Airman Steven Ahlers, 9th Airlift Squadron loadmaster. “Everything is right there, which makes things really easy.”

Dover Air Force Base is spearheading the standardization process throughout AMC. Fay has been working with the program since its formation, and now he is in charge of the fully fledged creation. Developing a streamlined chain of events provides crews and one-stop Airmen a more efficient way of operating.

“Our goal is to make sure aircraft depart on time. Anything I can do to make that more efficient, I will do it,” said Fay.

With the program still developing, one-stop Airmen are evaluating how they train and determining what regulations may need to be changed, such as how personnel equipment is loaded onto an aircraft and how Airmen are issued their firearms. Establishing effective policies will allow for a smooth transition into standardization across the force.

“We’re trying to build the operating instructions, so it’s standardized but also makes sense for each base,” said 2nd Lt. Jacob Boswell assigned to the 436th OSS One-Stop Program. “We’re trying to tailor it, so it’s specific but flexible.”

The one-stop shop is committed to making the life of flight crews easier and more streamlined. Working 24/7/365, they are ready to prepare any flight that needs it.