DOVER AIR FORCE BASE, Del. -- Karl Kiessling, 436th Maintenance Squadron In-Shop Production supervisor, charts each step in the hot-bonding process to repair C-5 exterior panels at a Lean event Aug. 23. Kiessling is directing a mixture of Dover Air Force Base members, representatives from the newly formed AFSO 21 office in Washington, D.C., and a handful of specialists from throughout the Air Force, who were chosen as AFSO 21 Master Process Officers. (U.S. Air Force photo/Tech. Sgt. Melissa Phillips)
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