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NOTE: The MPF is closed the first Wednesday of every month for training, and for all Federal Holidays & AMC Family Days
Customer Support (CAC/ID Card and DEERS Updates)
Customer Support will be accepting ID Card service appointments. Please note: Appointment hours are Mon., Wed. and Fri., 8 a.m.-3:30 p.m. Walk-ins are accepted on Tuesdays and Thursdays. Located in Bldg. 520, Room 115. Please visit ID Card Office Online to book an appointment. If you do not have access to ID Card Office Online, please call 302-677-3010.
Military Retiree & Dependent ID Cards
For Military Retiree and Dependent ID Cards, visitors must schedule an appointment to come into the office Monday, Wednesday, and Friday 8am-3:30pm. To schedule an appointment online, follow the steps below:
1. Open the ID Card Office Online link or visit: https://idco.dmdc.osd.mil/idco/locator
2. Type "Dover AFB" in the location box and click "Search."
3. Select either Dover AFB (MPF) or Dover AFB (Reserve) for the location. Note: Reserve ID Office is located in Bldg. 202.
4. Click "Schedule an Appointment."
5. Choose a date and time on the calendar that works best for you.
If you do not have access to ID Card Office Online or need assistance scheduling an appointment, please call 302-677-3010.
Civilian Retiree & Employer Support of the Guard & Reserve (ESGR)
The Under Secretary of Defense for Personnel and Readiness signed memorandums terminating the issuance of the Department of Defense Civilian Retiree and Employer Support of the Guard and Reserve (ESGR) Field Committee Volunteer uniformed service identification (USID) cards February 17, 2023. Issuance of these two USID card types shall be terminated immediately. Customers seeking issuance of these ID cards should be advised that these cards are no longer available. Previously issued Department of Defense Civilian Retiree Cards will remain valid through August 31, 2023, and will not be reissued. To view the memorandum, click HERE.