The power of thank you!

  • Published
  • By Maj Paul E. Smith
  • 436th MXS acting commander
DOVER AIR FORCE BASE, Del. --  We all work hard and strive to do our best each day. We are commited to a life of sacrifice that at times takes us to our breaking point. We do this because the mission dictates that it be done now, and done right, without hesitation. It's our calling, our way of life and our destiny. But how can we recognize the efforts people put forth each day? We can maybe give them letters of appreciation, coins or medals? Sure, for larger, more significant accomplishments these rewards seem to fit nicely, but what can we do for everyday recognition? How about a good, heartfelt "Thank You!" Over-rated? . . .I think not.
You would be surprised what a simple thank you can do. It can make the simplest task worthwhile; it can make a tough task seem like a walk in the park. But why? Simple, it shows that receiver of the thank you that you are not too busy for them; it shows them that you care. It screams appreciation, even if it is for something as simple as taking out the trash. 

Stephen Covey discussed the power of a simple thank you in his book, The Seven Habits of Highly Effective People. He believes in something he calls the "emotional bank account." This account can receive deposits and withdrawals through personal interactions, which can help define a person's thoughts and feelings. More deposits, such as a thank you now and then, will give you more credit with that person and have a positive effect on their behavior, whereas negative statements or harsh words (withdrawals) can be a contributing factor toward negative behavior. Saying nothing at all leaves the person wondering if what they are doing is appreciated, or just expected. 

With our increased workload, reduced manning and the fact that we support a no-fail mission, we sometimes forget to recognize the day- to- day accomplishments of our folks. We are so mission-focused that we spend hours dissecting the things that went wrong, but forget to recognize people for the many things that go right each day. It is imperative that we spend time focusing on the good and the bad in order to maintain a positive working environment. 

So next time your folks are out working hard, stop by and thank them for what they do each day. If you make a couple of positive deposits into their emotional bank accounts, sooner or later your actions will start to pay dividends and your unit will be wealthy with hard-working, appreciated Airmen!