If you or a serviceman you know is experiencing a crisis, use this confidential, toll-free crisis line (800) 273-8255 and press “1” to reach caring Department of Veterans Affairs responders. The Veterans Crisis Line can also be reached by text at 838255 or through online chat.
SUICIDE AND CRISIS HOTLINE:
988lifeline.org – The lifeline provides 24/7, free and confidential support for people in distress.
CHAPEL:
Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).
Facility: Chapel
Address: 417 Tuskegee Blvd, Dover AFB, DE 19902
Intended for: Anyone with an ID card, including teens, adolescents, and dependents
When: 0730-1630, Mon-Fri, on-call 24/7
Where: Chapel 1 (Main Base), Bldg. 417
Cost: FREE
Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.
Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx https://www.facebook.com/dover436chapel
Resource Provider: Chaplains
FAMILY ADVOCACY PROGRAM:
Family Advocacy Program (FAP) - Assessment and treatment provided for individuals, partners, and families with issues related to Intimate Partner Abuse/domestic violence (e.g., dating or married) and child abuse and neglect. Treatment Managers work with family members providing individual, group, or couples therapy. Restricted reporting options are available on a case by basis.
Domestic Abuse Victim Advocate (DAVA) provides information and referrals for military and civilian resources for domestic abuse victims such as shelters, legal aid, transitional compensation, Victim’s council, and more. If requested accompanies a victim to court proceedings, and aids in filing Protection from Abuse (PFA) orders. DAVA is available 24/7 by phone.
New Parent Support Program (NPSP) is a free voluntary prevention program available for families who are expecting and or have a child aged 0-36 months. Pre/postnatal home and office visits with registered nurse focused on parent education, lactation services, child development etc. Individual/marital therapy available through Social Worker. Weekly playgroup held for parents of children 0-5 years old. Weekly Postpartum Stress Support Group for mothers focusing on education and support in the first year after birth. Various educational classes are offered during the year on baby care basics, Dads parenting class, Anger Management, and more.
If you are in an emergency situation, please call 911.
Facility: 436 Medical Group, Bldg. 300
Address: 300 Tuskegee Blvd.
Intended for: Active Duty, Guard/Reserve, and DoD Beneficiaries
When: 0730-1630, Mon-Fri Closed all federal holidays
Where: Mental Health Clinic, 2nd floor, left-hand side
Cost: FREE
Phone: Family/child related call Family Advocacy (302) 677-2711; Domestic Violence related Domestic Violence Victim Advocate on-call 24/7: (302) 213-3508
Resource Provider: Family Advocacy Program Staff
MENTAL HEALTH:
Mental Health - Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral.
Facility: 436 Medical Group, Bldg. 300
Address: 300 Tuskegee Blvd.
Intended for: Active Duty, Guard/Reserve (on active orders)
When: 0730-1630, Mon-Fri
Where: Mental Health Clinic, 2nd floor, left-hand side
Cost: FREE
Phone: (302) 677-2674
Resource Provider: Mental Health Staff
ALCOHOL AND DRUG ABUSE PREVENTION AND TREATMENT:
Alcohol and Drug Abuse Prevention and Treatment (ADAPT) - Promotes readiness, health, and wellness through the prevention and treatment of substance misuse and abuse, to minimize the negative consequences of substance misuse and abuse to the individual, family, and organization. Services include outreach, education, prevention programs, screening, assessment and consultation as well as initiatives to prevent future alcohol misuse, prescription drug misuse, or drug use; preventive counseling, and tailored feedback to individuals or groups. Provides evidence-based substance use disorder treatment for individuals who are abusing or are dependent on alcohol or drugs.
Facility: 436 Medical Group, Bldg. 300
Address: 300 Tuskegee Blvd.
Intended for: Active Duty, Guard/Reserve, and some DoD Beneficiaries and Civilians (case-by-case)
When: 0730-1630, Mon-Fri
Where: Mental Health Clinic, 2nd floor, left-hand side
Cost: FREE
Phone: (302) 677-2674
Resource Provider: ADAPT Staff
MILITARY FAMILY LIFE COUNSELOR:
Military Family Life Counselor (MFLC - Adult/Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families. Free of charge for up to 12 sessions.
Facility: Airman and Family Readiness Center (A&FRC)/Youth Center/Child Development Center (CDC), Dover AFB, DE 19902
Address: A&FRC – 846 Sumner Drive, Youth Center – 864 Center Road, CDC – 212 Chad Street
Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.
When: Mon-Fri. Closed on all federal holidays and AMC Family Days.
Where: A&FRC, Bldg. 846, Youth Center, Bldg. 864, Child Development Center, Bldg. 212
Cost: FREE
Phone: Adult Counselor (302) 310-9004; Child Counselors (302) 287-0948 / (302) 272-3556
Resource Provider: Military Family Life Counselors
MILITARY & FAMILY READINESS CENTER:
Military & Family Readiness Center (M&FRC) - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, and Voting Assistance Program.
Facility: Military and Family Readiness Center
Address: 846 Sumner Drive, Dover AFB, DE 19902
Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.
When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.
Where: A&FRC, Bldg. 846; in unit support is also available
Cost: FREE
Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.
Website: Facebook: Dover AFB Airman & Family Readiness
Resource Provider: M&FRC Staff
CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:
Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.
We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.
All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member.
The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:
- Explore the variety of services available
- Find a provider to meet your unique needs
- Search the Learning Center for relevant health information and tools
CIVILIAN EAP (CONUS) Use Code "US Air Force"
CIVILIAN EAP (OCONUS) Use Code "USAirForce"
Civilian EAP Services –
Phone: 866-580-9078
Link: https://magellanascend.com
MILITARY ONESOURCE:
Military OneSource - Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.
Facility: Services available via phone services or via the website
Address: http://www.militaryonesource.mil/
Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors
When: Available 24/7, 365 days a year
Where: Initially via phone services and then with professional counselors face-to-face
Cost: FREE
Phone: (800) 342-9647
Website: http://www.militaryonesource.mil/
Resource Provider: Military OneSource
CIVILIAN PERSONNEL:
Civilian Personnel - Provides services to meet the needs of management, supervisors, and the appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, staffing, position management, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.afciviliancareers.com.
For civilians in crisis, supervisors can contact the Civilian Personnel Office to convene the Civilian Crisis Assessment Team (CAT) which is comprised of the following: Unit CC and/or Unit First Shirt (or designee) (as appropriate); supervisor, JA; SFS; Chaplain; Mental Health; APF CPS or NAF HRO (if a civilian employee is involved); EO (as needed); SPPV;(as needed), SARC (as needed); Union (as needed); A&FRC (as needed); and any other helping agency (if required).
The CAT should be convened within 24-48 hours of a reported concern, or sooner, if needed. The CAT will discuss the situation, consider action steps, and develop a plan of action for ensuring the safety of the individual and/or the work center.
Facility: Civilian Personnel Office
Address: 520 Main Gate Way, Dover AFB DE 19902
Intended for: Federal Service Civilians and their Supervisors
When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days
Where: Bldg 520, Room 231
Cost: FREE
Phone: (302) 677-4655/4645
Websites: www.afciviliancareers.com
https://eim2.amc.af.mil/org/436fss/Civ_Pers/default.aspx
NAF HUMAN RESOURCES:
NAF Human Resources - Provides services to meet the needs of management, supervisors, and the non-appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.nafjobs.com.
For civilians in crisis, supervisors can contact the Civilian Personnel Office to convene the Civilian Crisis Assessment Team (CAT) which is comprised of the following: Unit CC and/or Unit First Shirt (or designee) (as appropriate); supervisor, JA; SFS; Chaplain; Mental Health; APF CPS or NAF HRO (if a civilian employee is involved); EO (as needed); SPPV;(as needed), SARC (as needed); Union (as needed); A&FRC (as needed); and any other helping agency (if required).
The CAT should be convened within 24-48 hours of a reported concern, or sooner, if needed. The CAT will discuss the situation, consider action steps, and develop a plan of action for ensuring the safety of the individual and/or the work center.
Facility: NAF Human Resources Office
Address: 520 Main Gate Way, Dover AFB DE 19902
Intended for: Non-appropriated Fund Civilians and their Supervisors
When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days
Where: Bldg 520, Room 231
Cost: FREE
Phone: (302) 677-6582/4644
Website: www.nafjobs.com