ALCOHOL AND DRUG ABUSE PREVENTION AND TREATMENT:

Alcohol and Drug Abuse Prevention and Treatment (ADAPT) – The ADAPT Program is designed to identify risk factors and help individuals avoid hazardous substance use before it causes significant damage to their health and career. Individuals can self-refer.

ADAPT promotes readiness, health, and wellness through the prevention and treatment of substance misuse and abuse, to minimize the negative consequences of substance misuse and abuse to the individual, family, and organization. Services include outreach, education, prevention programs, screening, assessment and consultation as well as initiatives to prevent future alcohol misuse, prescription drug misuse, or drug use; preventive counseling, and tailored feedback to individuals or groups. Provides evidence-based substance use disorder treatment for individuals who are abusing or are dependent on alcohol or drugs.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and some DoD Beneficiaries and Civilians (case-by-case)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, Left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: ADAPT Staff

DRUG DEMAND REDUCTION:

Drug Demand Reduction (DDR):  DDR mission is to prevent the use of illicit drugs among military personnel, Civil Service Employees, NAF personnel, and Family Members by providing education, training and information that promotes wellness and healthy lifestyles. The Air Force zero-tolerance for illegal drugs requires random testing for active duty, civil service and NAF employees. Pre-employment testing is accomplished for those seeking to secure civil service positions, promotions, or transitioning from reservist to active duty status. As a resource for commanders the program can provide gate and unit sweeps, probable cause, voluntary consent, “Bickle”, and commander directed testing. The program aims to create a drug free workplace and a mission ready force.

Facility:  436 AW/DDRP

Address: Bldg 262 Chad St, 2^nd Fl, Rm 201

Phone: (302) 677- 2612/2962

Intended for: Active Duty, Civil Service Employees, NAF Employees, Family Members, ANG, Reservists and Pre-Employment

When: 0730-1500, Mon – Fri

Cost: FREE

Phone: (302) 677-2612/2962, for emergency services after duty hours, contact the Command Post at 677-4201.

Resource Provider: SJA, SFS, and AFOSI

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) –Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

CIVILIAN HEALTH PROMOTION SERVICES:

Civilian Health Promotion Services (CHPS) – CHPS enhances readiness, productivity, employee health and engagement of the civilian workforce to minimize personal risk of preventable injury, illness, or suicide. CHPS provides free resources to help the DoD civilian workforce maintain and improve their health and wellbeing. CHPS offers a wellness website portal, wide variety of health education classes, multiple wellness screenings (cholesterol and blood sugar, blood pressure, and body composition), wellness challenges and health awareness campaigns.

Facility:  ONLINE ONLY FOR DOVER AFB

Address:  Air Force Material Command

Intended for:  Federal Service Civilians on Air Mobility Command installations and Active Duty members. 

When:  0700-1530

Where:  Online (no physical service at Dover AFB-except during annual visit) https://afmcwellness.com/

Cost:  FREE

Phone:  (618) 256-7836

Website:  https://afmcwellness.com/

Resource Provider: Federal Occupational Health

MILITARY AND FAMILY READINESS CENTER: 

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors. 

Facility: Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members. 

When: 0800 – 1700, Mon-Fri.  Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

EQUAL OPPORTUNITY:

Equal Opportunity – Provide military and civilian complaint processing for allegations of unlawful discrimination that fall within the purview of the Civil Act Rights of 1964, Title VII. Those protected categories for military members are race, color, religion, national origin, sex, sexual harassment, sexual orientation, hazing (effective 1 Feb 19), and bullying (effective 1 Feb 19). DoD civilian employees are also protected by the previous categories, along with age, disability, reprisal for prior EEO activity, pregnancy for sex discrimination, and genetic information. In an effort to promote an environment free from unlawful discrimination and/or harassment, the EO Office offers conflict resolution methods through mediation and facilitation utilizing the Alternate Dispute Resolution Program. Team building and specialized training (i.e. focus groups, cultural awareness, etc.) are also provided in an effort to deliver all levels of leadership preventative measures for a more cohesive environment with effective communication.

Address: 520 Atlantic Street Dover, DE 19902

Intended for: Active Duty, Federal Service Civilians, and their eligible family members, and Retirees

When: 0700-1600, Mon-Fri

Where: Bldg. 520, Room 200B

Cost: FREE

Phone: (302) 677-3743 and (302) 677-3905

Resource Provider:  EO Specialist, EO Director

HEALTH PROMOTION:

Health Promotion - Cultivate a community engaged in healthy lifestyle activities to enhance mental, physical, spiritual and nutritional well-being. Deliver a variety of lifestyle programs targeting tobacco prevention/cessation, healthy weight management, nutritional fitness, physical activity, disease prevention and community partnerships that will foster a health environment for the base community. Provide education and programs to enhance the quality of life through proper nutrition, fitness, sleep hygiene practices and living tobacco free.

Facility: Bldg. 423 (Fitness Center)-1^st door on left

Address: 423 Chevron Street, Bldg. 423

Intended for: Active Duty, Beneficiaries, Military Retirees (Civil Service and Contractors can use the hydro massage and body fat assessment machines)

When: 0800-1600, walk in and appointments available

Where: Health Promotion Clinic

Cost: FREE

Phone: 302-677-3733

Website: https://www.facebook.com/436MDG

Resource Provider: Health Promotion Staff

SEXUAL ASSAULT PREVENTION AND RESPONSE OFFICE:

Sexual Assault Prevention and Response Office (SAPR) is a DoD-wide quality of life program for victims of sexual assault crimes that provides the following services:

-- Restricted Reporting: Maintains Confidentiality -- NO INVESTIGATION - Report MUST be made to SARC, healthcare provider, Chaplain, SVC or Victim Advocate ONLY.

-- Unrestricted Reporting: INITIATES INVESTIGATION - Whenever the sexual assault information is given to mandatory reporters (chain of command to include immediate supervisor, 1st Sgt, commanders, OSI, Security Forces) or when the victim wants to proceed to investigation.

-- SARC assign a Victim Advocate who is trained to provide crisis intervention, information and referral of on/off base helping agency services to include support through medical and legal proceedings.

Facility: Sexual Assault Prevention and Response Office

Address: 520 Main Gate Way, Dover AFB, DE

Intended for: Active Duty, Guard/Reserve, Dependents 18+, DoD Civilians

When:  24/7 SAPR Victim Advocate (VA): (302) 363-7272 (SARC)

Where: Bldg. 520, 2^nd floor, Suite 201C

Cost: FREE

Phone: Office (302) 677-4357; 24/7 Helpline (302) 363-7272; DoD Helpline (877) 995-5247

Resource Provider: Sexual Assault Response Coordinator (SARC), Victim Advocate (VA)

CIVILIAN PERSONNEL:

Civilian Personnel - Provides services to meet the needs of management, supervisors, and the appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, staffing, position management, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.afciviliancareers.com.

Facility: Civilian Personnel Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Federal Service Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg. 520, Room 231

Cost: FREE

Phone: (302) 677-4655/4645

Websites: www.afciviliancareers.com

https://eim2.amc.af.mil/org/436fss/Civ_Pers/default.aspx

NAF HUMAN RESOURCES:

NAF Human Resources - Provides services to meet the needs of management, supervisors, and the non-appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.nafjobs.com.

Facility: NAF Human Resources Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Non-appropriated Fund Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg. 520, Room 231

Cost: FREE

Phone: (302) 677-6582/4644

Website: www.nafjobs.com

EQUAL OPPORTUNITY:

Equal Opportunity – Provide military and civilian complaint processing for allegations of unlawful discrimination that fall within the purview of the Civil Act Rights of 1964, Title VII. Those protected categories for military members are race, color, religion, national origin, sex, sexual harassment, sexual orientation, hazing (effective 1 Feb 19), and bullying (effective 1 Feb 19). DoD civilian employees are also protected by the previous categories, along with age, disability, reprisal for prior EEO activity, pregnancy for sex discrimination, and genetic information. In an effort to promote an environment free from unlawful discrimination and/or harassment, the EO Office offers conflict resolution methods through mediation and facilitation utilizing the Alternate Dispute Resolution Program. Team building and specialized training (i.e. focus groups, cultural awareness, etc.) are also provided in an effort to deliver all levels of leadership preventative measures for a more cohesive environment with effective communication.

Address: 520 Atlantic Street Dover, DE 19902

Intended for: Active Duty, Federal Service Civilians, and their eligible family members, and Retirees

When: 0700-1600, Mon-Fri

Where: Bldg. 520, Room 200B

Cost: FREE

Phone: (302) 677-3743 and (302) 677-3905

Resource Provider:  EO Specialist, EO Director

INSPECTOR GENERAL:

The Inspector General office provides assistance to military personnel of all services, their dependents, civilians, retirees and the local community in processing complaints and in administering the Department of Defense's Fraud, Waste and Abuse program. Their prime emphasis is to ensure any complaint is investigated fairly, using all the facts, policies and guidance available and achieves timely, logical results. The IG system is best used after "the system" or chain of command was unresponsive or unable to satisfactorily address the concern or process causing the complaint. IG confidentiality ensures the complainant's right to complain without fear or reprisal.

Facility: 436 Airlift Wing, Bldg. 639

Address: 639 Atlantic Ave, Suite 224

Intended For: All services, dependents, civilians, retirees and the local community

When: 0730-1630, Mon-Fri

Where: Inspector General Office Rm 225

Cost: FREE

Phone (302)-677-4046

Website: https://www.dover.af.mil/Units/436th-AW-Inspector-General/

Resource Provider: IG Staff

CIVILIAN PERSONNEL:

Civilian Personnel - Provides services to meet the needs of management, supervisors, and the appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, staffing, position management, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.afciviliancareers.com.

NOTE 1:  Bargaining unit employees covered by the American Federation of Government Employees (AFGE) Local 1709 may also contact the Union at (302) 674-1458.

NOTE 2:  Bargaining unit employees covered by the International Association of Firefighters (IAFF) Local F-135 may also contact the Union at (302) 677-4401.

Facility: Civilian Personnel Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Federal Service Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg 520, Room 231

Cost: FREE

Phone: (302) 677-4655/4645

Websites: www.afciviliancareers.com

https://eim2.amc.af.mil/org/436fss/Civ_Pers/default.aspx

NAF HUMAN RESOURCES:

NAF Human Resources - Provides services to meet the needs of management, supervisors, and the non-appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.nafjobs.com.

NOTE:  Bargaining unit employees covered by the American Federation of Government Employees (AFGE) Local 1709 may also contact the Union at (302) 674-1458.

Facility: NAF Human Resources Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Non-appropriated Fund Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg 520, Room 231

Cost: FREE

Phone: (302) 677-6582/4644

Website: www.nafjobs.com

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

MENTAL HEALTH:

Mental Health – Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve (on active orders)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, Left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: Mental Health Staff

MILITARY FAMILY LIFE COUNSELOR:

Military Family Life Counselor (MFLC - Adult/Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families. Free of charge for up to 12 sessions.

Facility: Airman and Family Readiness Center (A&FRC)/Youth Center/Child Development Center (CDC)

Address: A&FRC – 846 Sumner Drive, Youth Center – 864 Center Road, CDC – 212 Chad Street, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.

When:  Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846, Youth Center, Bldg. 864, Child Development Center, Bldg. 212

Cost: FREE

Phone: Adult Counselor (302) 310-9004; Child Counselors (302) 287-0948 / (302) 272-3556

Resource Provider: Military Family Life Counselors

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) - Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

ALCOHOL AND DRUG ABUSE PREVENTION AND TREATMENT:

Alcohol and Drug Abuse Prevention and Treatment (ADAPT) - Promotes readiness, health, and wellness through the prevention and treatment of substance misuse and abuse, to minimize the negative consequences of substance misuse and abuse to the individual, family, and organization. Services include outreach, education, prevention programs, screening, assessment and consultation as well as initiatives to prevent future alcohol misuse, prescription drug misuse, or drug use; preventive counseling, and tailored feedback to individuals or groups. Provides evidence-based substance use disorder treatment for individuals who are abusing or are dependent on alcohol or drugs.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and some DoD Beneficiaries and Civilians (case-by-case)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: ADAPT Staff

FAMILY ADVOCACY PROGRAM:

Family Advocacy Program (FAP) - Assessment and treatment provided for individuals, partners, and families with issues related to Intimate Partner Abuse/domestic violence (e.g., dating or married) and child abuse and neglect. Treatment Managers work with family members providing individual, group, or couples therapy. Restricted reporting options are available on a case by basis.

Domestic Abuse Victim Advocate (DAVA) provides information and referrals for military and civilian resources for domestic abuse victims such as shelters, legal aid, transitional compensation, Victim’s council, and more. If requested accompanies a victim to court proceedings, and aids in filing Protection from Abuse (PFA) orders. DAVA is available 24/7 by phone. 

New Parent Support Program (NPSP) is a free voluntary prevention program available for families who are expecting and or have a child aged 0-36 months.  Pre/postnatal home and office visits with registered nurse focused on parent education, lactation services, child development etc. Individual/marital therapy available through Social Worker.  Weekly playgroup held for parents of children 0-5 years old. Weekly Postpartum Stress Support Group for mothers focusing on education and support in the first year after birth. Various educational classes are offered during the year on baby care basics, Dads parenting class, Anger Management, and more.

If you are in an emergency situation, please call 911.

Facility: 436 Medical Group, Bldg. 300

Address: 300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730-1630, Mon-Fri Closed all federal holidays

Where: Mental Health Clinic, 2^nd floor, left-hand side

Cost: FREE

Phone: Family/child related call Family Advocacy (302) 677-2711; Domestic Violence related Domestic Violence Victim Advocate on-call 24/7: (302) 213-3508

Resource Provider: Family Advocacy Program Staff

If you or a serviceman you know is experiencing a crisis, use this confidential, toll-free crisis line (800) 273-8255 and press “1” to reach caring Department of Veterans Affairs responders. The Veterans Crisis Line can also be reached by text at 838255 or through online chat.

SUICIDE AND CRISIS HOTLINE:

988lifeline.org – The lifeline provides 24/7, free and confidential support for people in distress.

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

FAMILY ADVOCACY PROGRAM:

Family Advocacy Program (FAP) - Assessment and treatment provided for individuals, partners, and families with issues related to Intimate Partner Abuse/domestic violence (e.g., dating or married) and child abuse and neglect. Treatment Managers work with family members providing individual, group, or couples therapy. Restricted reporting options are available on a case by basis.

Domestic Abuse Victim Advocate (DAVA) provides information and referrals for military and civilian resources for domestic abuse victims such as shelters, legal aid, transitional compensation, Victim’s council, and more. If requested accompanies a victim to court proceedings, and aids in filing Protection from Abuse (PFA) orders. DAVA is available 24/7 by phone. 

New Parent Support Program (NPSP) is a free voluntary prevention program available for families who are expecting and or have a child aged 0-36 months.  Pre/postnatal home and office visits with registered nurse focused on parent education, lactation services, child development etc. Individual/marital therapy available through Social Worker.  Weekly playgroup held for parents of children 0-5 years old. Weekly Postpartum Stress Support Group for mothers focusing on education and support in the first year after birth. Various educational classes are offered during the year on baby care basics, Dads parenting class, Anger Management, and more.

If you are in an emergency situation, please call 911.

Facility: 436 Medical Group, Bldg. 300

Address: 300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730-1630, Mon-Fri Closed all federal holidays

Where: Mental Health Clinic, 2^nd floor, left-hand side

Cost: FREE

Phone: Family/child related call Family Advocacy (302) 677-2711; Domestic Violence related Domestic Violence Victim Advocate on-call 24/7: (302) 213-3508

Resource Provider: Family Advocacy Program Staff

MENTAL HEALTH:

Mental Health - Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve (on active orders)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: Mental Health Staff

ALCOHOL AND DRUG ABUSE PREVENTION AND TREATMENT:

Alcohol and Drug Abuse Prevention and Treatment (ADAPT) - Promotes readiness, health, and wellness through the prevention and treatment of substance misuse and abuse, to minimize the negative consequences of substance misuse and abuse to the individual, family, and organization. Services include outreach, education, prevention programs, screening, assessment and consultation as well as initiatives to prevent future alcohol misuse, prescription drug misuse, or drug use; preventive counseling, and tailored feedback to individuals or groups. Provides evidence-based substance use disorder treatment for individuals who are abusing or are dependent on alcohol or drugs.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and some DoD Beneficiaries and Civilians (case-by-case)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: ADAPT Staff

MILITARY FAMILY LIFE COUNSELOR:

Military Family Life Counselor (MFLC - Adult/Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families. Free of charge for up to 12 sessions.

Facility: Airman and Family Readiness Center (A&FRC)/Youth Center/Child Development Center (CDC), Dover AFB, DE 19902

Address: A&FRC – 846 Sumner Drive, Youth Center – 864 Center Road, CDC – 212 Chad Street

Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.

When:  Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846, Youth Center, Bldg. 864, Child Development Center, Bldg. 212

Cost: FREE

Phone: Adult Counselor (302) 310-9004; Child Counselors (302) 287-0948 / (302) 272-3556

Resource Provider: Military Family Life Counselors

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center (M&FRC) - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, and Voting Assistance Program.

Facility:  Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

CIVILIAN PERSONNEL:

Civilian Personnel - Provides services to meet the needs of management, supervisors, and the appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, staffing, position management, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.afciviliancareers.com.

For civilians in crisis, supervisors can contact the Civilian Personnel Office to convene the Civilian Crisis Assessment Team  (CAT) which is comprised of the following:  Unit CC and/or Unit First Shirt (or designee) (as appropriate); supervisor, JA; SFS; Chaplain; Mental Health; APF CPS or NAF HRO (if a civilian employee is involved); EO (as needed); SPPV;(as needed), SARC (as needed); Union (as needed); A&FRC (as needed); and any other helping agency (if required).

The CAT should be convened within 24-48 hours of a reported concern, or sooner, if needed. The CAT will discuss the situation, consider action steps, and develop a plan of action for ensuring the safety of the individual and/or the work center.  

Facility: Civilian Personnel Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Federal Service Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg 520, Room 231

Cost: FREE

Phone: (302) 677-4655/4645

Websites: www.afciviliancareers.com

https://eim2.amc.af.mil/org/436fss/Civ_Pers/default.aspx

NAF HUMAN RESOURCES:

NAF Human Resources - Provides services to meet the needs of management, supervisors, and the non-appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.nafjobs.com.

For civilians in crisis, supervisors can contact the Civilian Personnel Office to convene the Civilian Crisis Assessment Team  (CAT) which is comprised of the following:  Unit CC and/or Unit First Shirt (or designee) (as appropriate); supervisor, JA; SFS; Chaplain; Mental Health; APF CPS or NAF HRO (if a civilian employee is involved); EO (as needed); SPPV;(as needed), SARC (as needed); Union (as needed); A&FRC (as needed); and any other helping agency (if required).

The CAT should be convened within 24-48 hours of a reported concern, or sooner, if needed. The CAT will discuss the situation, consider action steps, and develop a plan of action for ensuring the safety of the individual and/or the work center.  

Facility: NAF Human Resources Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Non-appropriated Fund Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg 520, Room 231

Cost: FREE

Phone: (302) 677-6582/4644

Website: www.nafjobs.com

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

FAMILY ADVOCACY PROGRAM:

Family Advocacy Program (FAP) - Assessment and treatment provided for individuals, partners, and families with issues related to Intimate Partner Abuse/domestic violence (e.g., dating or married) and child abuse and neglect. Treatment Managers work with family members providing individual, group, or couples therapy. Restricted reporting options are available on a case by basis.

Domestic Abuse Victim Advocate (DAVA) provides information and referrals for military and civilian resources for domestic abuse victims such as shelters, legal aid, transitional compensation, Victim’s council, and more. If requested accompanies a victim to court proceedings, and aids in filing Protection from Abuse (PFA) orders. DAVA is available 24/7 by phone. 

New Parent Support Program (NPSP) is a free voluntary prevention program available for families who are expecting and or have a child aged 0-36 months.  Pre/postnatal home and office visits with registered nurse focused on parent education, lactation services, child development etc. Individual/marital therapy available through Social Worker.  Weekly playgroup held for parents of children 0-5 years old. Weekly Postpartum Stress Support Group for mothers focusing on education and support in the first year after birth. Various educational classes are offered during the year on baby care basics, Dads parenting class, Anger Management, and more.

If you are in an emergency situation, please call 911.

Facility: 436 Medical Group, Bldg. 300

Address: 300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730-1630, Mon-Fri Closed all federal holidays

Where: Mental Health Clinic, 2^nd floor, left-hand side

Cost: FREE

Phone: Family/child related call Family Advocacy (302) 677-2711; Domestic Violence related Domestic Violence Victim Advocate on-call 24/7: (302) 213-3508

Resource Provider: Family Advocacy Program Staff

MENTAL HEALTH:

Mental Health - Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve (on active orders)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: Mental Health Staff

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center (M&FRC) - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, and Voting Assistance Program.

Facility: Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

JUDGE ADVOCATE:

Judge Advocate - Licensed attorneys offer confidential consultation to active duty, dependents of active duty, retirees, dependents of retirees, and Reserve/Guard troops on orders. 436 AW/JA attorneys assist members with self-representation; research applicable state laws; and provide advice on marriage, dissolution of marriage or divorce, child support, child custody, property distribution, and related family law matters.

Facility: Legal Office, 436th Air Wing

Address: 200 Eagle Way

Intended for: Active Duty members, Reserve and Guard who are on active duty and their dependents, Retired military members and their dependents. You must be receiving retirement pay to be eligible for services.

When: 0800-1500, Monday thru Thursday, Fridays from 0800-1300.

Where: First floor of Bldg. 200

Cost: FREE

Phone: (302) 677-3300

Website: https://www.dover.af.mil/Units/436th-AW-Staff-Judge-Advocate/

Resource Provider: Judge Advocate Staff

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

FAMILY ADVOCACY PROGRAM:

Family Advocacy Program (FAP) - Assessment and treatment provided for individuals, partners, and families with issues related to Intimate Partner Abuse/domestic violence (e.g., dating or married) and child abuse and neglect. Treatment Managers work with family members providing individual, group, or couples therapy. Restricted reporting options are available on a case by basis.

Domestic Abuse Victim Advocate (DAVA) provides information and referrals for military and civilian resources for domestic abuse victims such as shelters, legal aid, transitional compensation, Victim’s council, and more. If requested accompanies a victim to court proceedings, and aids in filing Protection from Abuse (PFA) orders. DAVA is available 24/7 by phone. 

New Parent Support Program (NPSP) is a free voluntary prevention program available for families who are expecting and or have a child aged 0-36 months.  Pre/postnatal home and office visits with registered nurse focused on parent education, lactation services, child development etc. Individual/marital therapy available through Social Worker.  Weekly playgroup held for parents of children 0-5 years old. Weekly Postpartum Stress Support Group for mothers focusing on education and support in the first year after birth. Various educational classes are offered during the year on baby care basics, Dads parenting class, Anger Management, and more.

If you are in an emergency situation, please call 911.

Facility: 436 Medical Group, Bldg. 300

Address: 300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730-1630, Mon-Fri Closed all federal holidays

Where: Mental Health Clinic, 2^nd floor, left-hand side

Cost: FREE

Phone: Family/child related call Family Advocacy (302) 677-2711; Domestic Violence related Domestic Violence Victim Advocate on-call 24/7: (302) 213-3508

Resource Provider: Family Advocacy Program Staff

MENTAL HEALTH:

Mental Health - Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve (on active orders)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: Mental Health Staff

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.

Facility:  Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

FAMILY ADVOCACY PROGRAM:

Family Advocacy Program (FAP) - Assessment and treatment provided for individuals, partners, and families with issues related to Intimate Partner Abuse/domestic violence (e.g., dating or married) and child abuse and neglect. Treatment Managers work with family members providing individual, group, or couples therapy. Restricted reporting options are available on a case by basis.

Domestic Abuse Victim Advocate (DAVA) provides information and referrals for military and civilian resources for domestic abuse victims such as shelters, legal aid, transitional compensation, Victim’s council, and more. If requested accompanies a victim to court proceedings, and aids in filing Protection from Abuse (PFA) orders. DAVA is available 24/7 by phone. 

New Parent Support Program (NPSP) is a free voluntary prevention program available for families who are expecting and or have a child aged 0-36 months.  Pre/postnatal home and office visits with registered nurse focused on parent education, lactation services, child development etc. Individual/marital therapy available through Social Worker.  Weekly playgroup held for parents of children 0-5 years old. Weekly Postpartum Stress Support Group for mothers focusing on education and support in the first year after birth. Various educational classes are offered during the year on baby care basics, Dads parenting class, Anger Management, and more.

If you are in an emergency situation, please call 911.

Facility: 436 Medical Group, Bldg. 300

Address: 300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730-1630, Mon-Fri Closed all federal holidays

Where: Mental Health Clinic, 2^nd floor, left-hand side

Cost: FREE

Phone: Family/child related call Family Advocacy (302) 677-2711; Domestic Violence related Domestic Violence Victim Advocate on-call 24/7: (302) 213-3508

Resource Provider: Family Advocacy Program Staff

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

Last Updated: 1/11/2019

SCHOOL LIAISON PROGRAM:

School Liaison Program  - Provides answers to military children and teens educational concerns. Seeks to engage and educate policymakers, not-for-profit associations, concerned business interests, and other leaders about the educational needs of military members & their families. Consults on how to choose a school.

Facility:  Education Center

Address: 261 Chad Street, Suite 106, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where:  Bldg. 260

Cost: FREE

Phone: (302) 677-4622

Resource Provider: School Liaison Program Manager

YOUTH PROGRAMS:

Child Development Program - The installation has one Child Development Centers (CDC). The CDC offers weekly and hourly child care for children ages 6 weeks – 5 years. To enroll your child on the waiting list please go to MCC.com, create a family profile, search for Dover AFB then select the appropriate age program for you child. Hourly reservations can be made up to a month in advance, as spaces are available. CDC is certified by the Department of Defense and accredited by the National Association for the Education of Young Children.

Facility: CDC

Address: 212 Chad Street, Dover AFB, DE 19902

Intended for: Anyone with base access

When: 0615-1745, Mon-Fri, Closed all Federal Holidays and most AMC Family Days

Where: 212 Chad Street, Dover AFB, DE 19902

Cost: Varies based on total family income

Phone:  (302) 677-3716

Website: https://www.doverafb436fss.com/child-development-center

Resource Provider: CDC Staff

Youth Center - The School Age Program (SAP) offers before/after school child care and a Summer Camp for children ages 5-12 years. Members ages 9-17 can use the Open Recreation Program to engage in a variety of activities of their choosing. We offer Club YiPee one Friday per month to children ages 5-8. The Youth Program is DoD certified and nationally accredited by the Council on Accreditation (COA).

Facility: Youth Center

Address: 864 Center Street

Intended for: Anyone with base access

When: 0630-1800, Mon-Fri

Where: Youth Center, Bldg. 864 Center Street

Cost: Varies based on total family income

Phone:  (302) 677-6376

Website: https://www.doverafb436fss.com/youth-center

Resource Provider: Youth Center Staff

Last Update – 1/25/2019

Family Child Care (FCC) Program - The Dover AFB FCC Program offers in-home child care in on-base or off-base affiliated homes for children ages 2 weeks to 12 years. These homes/providers are licensed, trained, inspected, and certified. The FCC Office maintains a current listing of FCC providers. FCC providers offer a variety of child care options to include weekly, hourly, young infant, evening, weekend, shift work, special events, and special needs care. Programs supported include AF FCC Subsidy, Extended Duty Care, Returning Home Care, Child Care for PCS, Home Community Cared, and Child Care for Volunteers.

Facility: In-home child care on-base and off-base homes

Intended for: Anyone with base access

Cost: Varies based on total family income

Phone:  FCC Office (302) 677-3716

Website: https://www.doverafb436fss.com/family-child-care

Resource Provider: FCC Providers

Last Updated: 1/11/2019

Additional child care options/services can be found at:

MILITARY FAMILY LIFE COUNSELOR:

Military Family Life Counselor (MFLC - Adult/Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families. Free of charge for up to 12 sessions.

Facility: Military and Family Readiness Center (A&FRC)/Youth Center/Child Development Center (CDC)

Address: A&FRC – 846 Sumner Drive, Youth Center – 864 Center Road, CDC – 212 Chad Street, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.

When:  Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846, Youth Center, Bldg. 864, Child Development Center, Bldg. 212

Cost: FREE

Phone: Adult Counselor (302) 310-9004; Child Counselors (302) 287-0948 / (302) 272-3556

Resource Provider: Military Family Life Counselors

KEY SPOUSE PROGRAM:

Key Spouse Program is an official unit/family program designed to enhance readiness and establish a sense of Air Force community. It is a commander’s program that promotes partnerships with unit leadership, volunteer Key Spouses appointed by the commander, families, the Airman & Family Readiness Center and other community and helping agencies. The program has been standardized across the Air Force to address the needs of all military families with special emphasis on support to families across the deployment cycle.

Facility: Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1600, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.

Facility:  Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

MENTAL HEALTH:

Mental Health - Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve (on active orders)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: Mental Health Staff

MILITARY FAMILY LIFE COUNSELOR:

Military Family Life Counselor (MFLC - Adult/Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families. Free of charge for up to 12 sessions.

Facility: Airman and Family Readiness Center (A&FRC)/Youth Center/Child Development Center (CDC)

Address: A&FRC – 846 Sumner Drive, Youth Center – 864 Center Road, CDC – 212 Chad Street, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.

When:  Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846, Youth Center, Bldg. 864, Child Development Center, Bldg. 212

Cost: FREE

Phone: Adult Counselor (302) 310-9004; Child Counselors (302) 287-0948 / (302) 272-3556

Resource Provider: Military Family Life Counselors

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.

Facility: Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

AIR FORCE AID SOCIETY:

Air Force Aid Society (AFAS) - Provides world-wide emergency assistance to Airmen and their eligible family members to meet immediate needs in an emergency situation. AFAS provides interest-free loans and grants based on the individual situation for needs such as: emergency travel, child care/respite, vehicle repair/payment, medical/dental, moving costs, funeral expenses, utilities, and basis living expenses. Falcon loans up to $750 without First Sergeant or Commander approval.

Facility: Airman and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: A&FRC Staff

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

HEALTH PROMOTION:

Health Promotions – Offers services to enhance the physical health and wellness of Dover Airmen and those who support them. Delivers a variety of lifestyle education programs, community events, and data-based reports to foster a health-conscious environment that values proper nutrition, fitness, sleep hygiene, and tobacco-free living.

Facility: Bldg 423 (Fitness Center)-1st door on left

Address: 423 Chevron Street, Bldg 423

Intended for: Active Duty, Beneficiaries, Military Retirees, Civilians, & Contractors

When: 0730-1630

Where: Human Performance Office

Cost: FREE

Phone: 302-677-3733

Website: https://www.facebook.com/groups/3001962656761063/

Resource Provider: Health Promotion Staff

CIVILIAN HEALTH PROMOTION SERVICES:

Civilian Health Promotion Services (CHPS) – CHPS enhances readiness, productivity, employee health and engagement of the civilian workforce to minimize personal risk of preventable injury, illness, or suicide. CHPS provides free resources to help the DoD civilian workforce maintain and improve their health and wellbeing. CHPS offers a wellness website portal, wide variety of health education classes, multiple wellness screenings (cholesterol and blood sugar, blood pressure, and body composition), wellness challenges and health awareness campaigns.

Facility:  ONLINE ONLY FOR DOVER AFB

Address:  Air Force Material Command

Intended for:  Federal Service Civilians on Air Mobility Command installations and Active Duty members.

When:  0700-1530

Where:  Online (no physical service at Dover AFB-except during annual visit) https://afmcwellness.com/

Cost:  FREE

Phone:  (618) 256-7836

Website:  https://afmcwellness.com/

Resource Provider: Federal Occupational Health

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

MENTAL HEALTH:

Mental Health – Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve (on active orders)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: Mental Health Staff

MILITARY FAMILY LIFE COUNSELOR:

Military Family Life Counselor (MFLC - Adult/Child) - Non-Medical Counseling offered by trained, licensed professional counselors for service members and their families. Free of charge for up to 12 sessions.

Facility: Airman and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: A&FRC Staff

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

GUARD:

Airman & Family Readiness Program - The focus of A&FRP at all levels is to provide consultation services to Senior Leaders and Commanders, while assisting them in developing and executing policies, programs and processes which enhance individual, family and community readiness, resiliency and quality of life. The mission is to provide targeted Airmen and Family support through the following core service areas:  Personal and Family Readiness, AFPAAS Case Management, Transition Assistance, Employment Assistance, Relocation Assistance, Volunteer Resources, Personal Financial Readiness, Personal and Work Life services, Deployment support, and Information, Referral, and Follow-up. 

Facility:  Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: A&FRC Staff

HELPFUL CONTACT NUMBERS

EQUAL OPPORTUNITY:

Equal Opportunity – Provide military and civilian complaint processing for allegations of unlawful discrimination that fall within the purview of the Civil Act Rights of 1964, Title VII. Those protected categories for military members are race, color, religion, national origin, sex, sexual harassment, sexual orientation, hazing (effective 1 Feb 19), and bullying (effective 1 Feb 19). DoD civilian employees are also protected by the previous categories, along with age, disability, reprisal for prior EEO activity, pregnancy for sex discrimination, and genetic information. In an effort to promote an environment free from unlawful discrimination and/or harassment, the EO Office offers conflict resolution methods through mediation and facilitation utilizing the Alternate Dispute Resolution Program. Team building and specialized training (i.e. focus groups, cultural awareness, etc.) are also provided in an effort to deliver all levels of leadership preventative measures for a more cohesive environment with effective communication.

Address: 520 Atlantic Street Dover, DE 19902

Intended for: Active Duty, Federal Service Civilians, and their eligible family members, and Retirees

When: 0700-1600, Mon-Fri

Where: Bldg. 520, Room 200B

Cost: FREE

Phone: (302) 677-3743 and (302) 677-3905

INSPECTOR GENERAL:

The Inspector General office provides assistance to military personnel of all services, their dependents, civilians, retirees and the local community in processing complaints and in administering the Department of Defense's Fraud, Waste and Abuse program. Their prime emphasis is to ensure any complaint is investigated fairly, using all the facts, policies and guidance available and achieves timely, logical results. The IG system is best used after "the system" or chain of command was unresponsive or unable to satisfactorily address the concern or process causing the complaint. IG confidentiality ensures the complainant's right to complain without fear or reprisal.

Facility: 436 Airlift Wing, Bldg. 639

Address: 639 Atlantic Ave, Suite 224

Intended For: All services, dependents, civilians, retirees and the local community

When: 0730-1630, Mon-Fri

Where: Inspector General Office Rm 225

Cost: FREE

Phone (302)-677-4046

Website: https://www.dover.af.mil/Units/436th-AW-Inspector-General/

Resource Provider: IG Staff

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

MEDICAL GROUP:

436^th Medical Group provides health services for more than 11,000 beneficiaries including. The Group is accredited by The Joint Commission, Accreditation Council for Graduate Medical Education and the American Dental Association. For any care your primary care manager does not provide, such as urgent, routine, preventative, mental health, and specialty care, you will need a referral from your PCM.

Facility:  Dover AFB Clinic

Address:  300 Tuskegee Blvd

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When:  Main Clinic/Dental 0730-1630, Mon-Fri and Pharmacy 0730-1700, Mon-Fri

Where:  436^th Medical Group, Bldg. 300

Cost:  FREE

Appointment Line: (302) 730-4633 or you may use the TRICARE Online Patient Portal (TOL) to book an appointment:  https://www.tricareonline.com/tol2/prelogin/desktopIndex.xhtml

Website: http://www.airforcemedicine.af.mil/MTF/Dover/Contact-Us/

Facebook: https://www.facebook.com/436MDG/

Humana: https://www.humanamilitary.com/

Resource Provider: 436^th MDG Patient Advocate

PATIENT ADVOCATE:

Patient Advocate: Patients have the right to make recommendations, ask questions, or file concerns with the MTF Patient Advocate.

With TOL Patient Portal Secure Messaging, AFMS patients can easily request and provide information at any time. TOL Patient Portal Secure Messaging provides a secure patient portal to ensure easy and private online communications in order to connect beneficiaries to their health care team.

 Your experiences matter to us! They tell a lot about how we're doing in the Air Force Medical Service. If you receive the JOES (Joint Outpatient Experience Survey) please take a few minutes to fill it out and send it back. Your insights help to make educated decisions related to patient care.

If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 1-800-994-6610 or https://www.jointcommission.org/report_a_complaint.aspx   

Facility:  Dover AFB Clinic

Address:  300 Tuskegee Blvd

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When:  0730-1630, Mon-Fri

Where:  436^th MDG, Bldg. 300, 2^nd floor across from Medical Records.

Cost:  FREE

Commercial Phone: (302) 677-3330 - Please leave a brief message and your number if you would like a call back.

Website: http://www.airforcemedicine.af.mil/MTF/Dover/Contact-Us/

Facebook: https://www.facebook.com/436MDG/

TOL Patient Portal:  https://www.tricareonline.com/tol2/prelogin/desktopIndex.xhtml

Humana: https://www.humanamilitary.com/

Resource Provider: 436^th MDG Patient Advocate

MENTAL HEALTH:

Mental Health -Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral. 

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve (on active orders)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: Mental Health Staff

Last Updated: 01/11/2019

HEALTH PROMOTION:

Health Promotions – Offers services to enhance the physical health and wellness of Dover Airmen and those who support them. Delivers a variety of lifestyle education programs, community events, and data-based reports to foster a health-conscious environment that values proper nutrition, fitness, sleep hygiene, and tobacco-free living.

Facility: Bldg 423 (Fitness Center)-1st door on left

Address: 423 Chevron Street, Bldg 423

Intended for: Active Duty, Beneficiaries, Military Retirees, Civilians, & Contractors

When: 0730-1630

Where: Human Performance Office

Cost: FREE

Phone: 302-677-3733

Website: https://www.facebook.com/groups/3001962656761063/

Resource Provider: Health Promotion Staff

CIVILIAN HEALTH PROMOTION SERVICES:

Civilian Health Promotion Services (CHPS) – CHPS enhances readiness, productivity, employee health and engagement of the civilian workforce to minimize personal risk of preventable injury, illness, or suicide. CHPS provides free resources to help the DoD civilian workforce maintain and improve their health and wellbeing. CHPS offers a wellness website portal, wide variety of health education classes, multiple wellness screenings (cholesterol and blood sugar, blood pressure, and body composition), wellness challenges and health awareness campaigns.

Intended for:  Federal Service Civilians on Air Mobility Command installations and Active Duty members.

When:  0700-1530

Where:  ONLINE

Cost:  FREE—for Federal Employees (GS, WG, WS, WL, etc…) and active duty

Phone:  (618) 256-7836

Website:  https://afmcwellness.com/

Resource Provider: Federal Occupational Health

Last Updated: 2/5/2018

ALCOHOL AND DRUG ABUSE PREVENTION AND TREATMENT:

Alcohol and Drug Abuse Prevention and Treatment (ADAPT) - Promotes readiness, health, and wellness through the prevention and treatment of substance misuse and abuse, to minimize the negative consequences of substance misuse and abuse to the individual, family, and organization. Services include outreach, education, prevention programs, screening, assessment and consultation as well as initiatives to prevent future alcohol misuse, prescription drug misuse, or drug use; preventive counseling, and tailored feedback to individuals or groups. Provides evidence-based substance use disorder treatment for individuals who are abusing or are dependent on alcohol or drugs.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and some DoD Beneficiaries and Civilians (case-by-case)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: ADAPT Staff

HOUSING:

HOUSING MANAGEMENT OFFICE (HMO) - The government housing team will provide you the latest information on the local housing situation and offer complete referral services and relocation assistance to make sure you find a quality place to live

PHONE: (302) 677-6969 DSN 445-6969

INTENDED FOR:  The HMO provides all DoD personnel with personalized services to assist in locating suitable housing in the local community.

DOVER FAMILY HOUSING – Managed by Hunt Companies, a national real estate service leader. Located at Dover Air Force Base with three vibrant communities encompassing 980 homes.

ADDRESS:  Dover Family Housing Community Center, 1069 High St, Dover, DE

INTENDED FOR:  Geographical Bachelor, Active Duty with and without Dependents, Federal Civil Service Employees, Retired Military Members/Families, Guard and Reserve Military Members/Families, Retired Federal Civil Service, DoD Contractor/Permanent Employees

WHEN: Monday –Friday 0800-1700

COST: BAH Homes are available.

PHONE: (302) 337-4700, Leasing: (877) 851-2616

EMAIL: doverleasing@huntcompanies.com

WEBSITE:  http://www.doverfamilyhousing.com/

Last Update – 2/9/2023

JUDGE ADVOCATE:

Licensed attorneys offer confidential consultation to active duty, dependents of active duty, retirees, dependents of retirees, and Reserve/Guard troops on orders. 436 AW/JA attorneys assist members with self-representation; research applicable state laws; and provide advice on marriage, dissolution of marriage or divorce, child support, child custody, property distribution, and related family law matters.

Facility: Legal Office, 436th Air Wing

Address: 200 Eagle Way

Intended for: Active Duty members, Reserve and Guard who are on active duty and their dependents, Retired military members and their dependents. You must be receiving retirement pay to be eligible for services.

When: Deployers  Mon-Fri 0900 – 1500
            Non-Deployers  Tue-Thu 0900 – 1500

Where: First floor of Bldg. 200

Cost: FREE

Phone: (302) 677-3300

Website: https://www.dover.af.mil/Units/436th-AW-Staff-Judge-Advocate/

Resource Provider: Judge Advocate Staff

AREA DEFENSE COUNSEL:

Area Defense Counsel - The Area Defense Counsel provides confidential, independent legal representation for service members who are facing adverse administrative actions or are suspected of committing an offense under the Uniform Code of Military Justice. The Area Defense Counsel falls outside the chain of command for the wing, and therefore retains independence in the representation of service members.

The ADC's prime responsibility is to zealously and ethically represent clients during adverse military actions such

- Courts-martial and Article 32 hearings

- Article 15 actions

- Administrative discharge and Demotion actions

- Denial of Reenlistment

- Referral EPRs/OPRs

- Suspect Rights Advisements

- Line of Duty Investigations

- Reports of Survey

- LOCs, LOAs, and LORs

- UIF entries and control rosters

- Any other adverse actions in which counsel for an individual is required or authorized

Facility: Area Defense Counsel

Address: 262 Chad Street

Intended for: Air Force members only. Sister services must contact the nearest servicing base for presentation.

When: 0730-1630, Mon-Fri, by appointment

Where: Bldg. 262 Rm 203

Cost: FREE

Phone/Email: Capt. Katharina Rienks, Area Defense Counsel katharina.rienks.1@us.af.mil Senior Airman Suzanne Hall, defense paralegal suzanne.hall.3@us.af.mil

Website:

Resource Provider: Area Defense Counsel Staff

SPECIAL VICTIMS’ COUNSEL:

Special Victims’ Counsel (SVC) - The Special Victims’ Counsel (SVC) team works with sexual assault victims by vigorously defending your rights to privacy, respect, and confidentiality. Your SVC will work directly with the Sexual Assault Response Coordinators (SARCs) to provide advice, assistance, and advocacy throughout your military justice process.

- The SVC represents YOU & YOU alone

- Provides confidential advice

- Protects YOUR rights/interests

- Offers YOU Legal Assistance

- Advises YOU on legal process

- Attends interviews with YOU

- Advocates for YOUR concerns

- Appears with YOU in court

- The SVC is Independent: We are NOT in Wing Chain of Command

Facility: Special Victims’ Counsel Office

Address: 500 Airlift Avenue, Room 103

Intended for: Active Duty, Reserve, dependents & dependent minors, DoD civilians

When: 24/7

Where: Bldg 500, next to the USO terminal

Phone: DSN 445-2708; SVC Office: 302-677-2731 /  302 677-2708. After Hours: The SVC and SVP can be reached after hours via cell phone 202-680-2393 or 240-278-9675. However, this IS NOT an emergency assistance line. In the event of an emergency situation related to sexual assault, the 24/7 SAPR Hotline should be utilized at 302-363-7272.

Last Updated: 1/25/2019

MILITARY ONESOURCE:

Military OneSource - Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

EQUAL OPPORTUNITY:

Equal Opportunity – Provide military and civilian complaint processing for allegations of unlawful discrimination that fall within the purview of the Civil Act Rights of 1964, Title VII. Those protected categories for military members are race, color, religion, national origin, sex, sexual harassment, sexual orientation, hazing (effective 1 Feb 19), and bullying (effective 1 Feb 19). DoD civilian employees are also protected by the previous categories, along with age, disability, reprisal for prior EEO activity, pregnancy for sex discrimination, and genetic information. In an effort to promote an environment free from unlawful discrimination and/or harassment, the EO Office offers conflict resolution methods through mediation and facilitation utilizing the Alternate Dispute Resolution Program. Team building and specialized training (i.e. focus groups, cultural awareness, etc.) are also provided in an effort to deliver all levels of leadership preventative measures for a more cohesive environment with effective communication.

Address: 520 Atlantic Street Dover, DE 19902

Intended for: Active Duty, Federal Service Civilians, and their eligible family members, and Retirees

When: 0700-1600, Mon-Fri

Where: Bldg. 520, Room 200B

Cost: FREE

Phone: (302) 677-3743 and (302) 677-3905

MEDICAL GROUP:

The 436th Medical Group is responsible for providing a full spectrum of health care and patient-centered treatment for the men and women of Dover Air Force Base and more than 11,000 TRICARE beneficiaries. The 436th Medical Group also supports the unique mission of the Air Force Mortuary Affairs Operations Center. This mission is a 24-hour operation of returning America's fallen heroes home, preparing them for their final resting place, and ensuring families have the support they need during this critical time.

Facility:  Dover AFB Clinic

Address:  260 Chad St #316

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When:  0730-1630, Mon-Fri

Where:  436th Medical Group, Bldg. 260

Phone: Appointments: (302) 730-4633

Website: https://www.dover.af.mil/Units/436th-Medical-Group/

Resource Provider: Medical Staff

PATIENT ADVOCATE:

Patient Advocate: Patients have the right to make recommendations, ask questions, or file concerns with the MTF Patient Advocate.

With TOL Patient Portal Secure Messaging, AFMS patients can easily request and provide information at any time. TOL Patient Portal Secure Messaging provides a secure patient portal to ensure easy and private online communications in order to connect beneficiaries to their health care team.

 Your experiences matter to us! They tell a lot about how we're doing in the Air Force Medical Service. If you receive the JOES (Joint Outpatient Experience Survey) please take a few minutes to fill it out and send it back. Your insights help to make educated decisions related to patient care.

If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 1-800-994-6610 or https://www.jointcommission.org/report_a_complaint.aspx   

Facility:  Dover AFB Clinic

Address:  300 Tuskegee Blvd

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When:  0730-1630, Mon-Fri

Where:  436^th MDG, Bldg. 300, 2^nd floor across from Medical Records.

Cost:  FREE

Commercial Phone: (302) 677-3330 - Please leave a brief message with your phone number if you would like a call back.

Website: http://www.airforcemedicine.af.mil/MTF/Dover/Contact-Us/

Facebook: https://www.facebook.com/436MDG/

TOL Patient Portal:  https://www.tricareonline.com/tol2/prelogin/desktopIndex.xhtml

Humana: https://www.humanamilitary.com/

Resource Provider: 436^th MDG Patient Advocate

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.

Facility: Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

RESERVE:

Military & Family Readiness Office - The focus of A&FRO at all levels is to provide consultation services to Senior Leaders and Commanders, while assisting them in developing and executing policies, programs and processes which enhance individual, family and community readiness, resiliency and quality of life. The mission is to provide targeted Airmen and Family support through the following core service areas:  Personal and Family Readiness, AFPAAS Case Management, Transition Assistance, Employment Assistance, Relocation Assistance, Volunteer Resources, Personal Financial Readiness, Personal and Work Life services, Deployment support, and Information, Referral, and Follow-up. 

Facility: Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

SAFETY:

Safety - Educate, promote, and enhance the safety, health, and welfare of personnel; perform worksite surveys of industrial/administrative activities for both military and civilian employees; report unsafe, unhealthy, or hazardous working conditions; manage and develop occupational safety, health and risk management policy, procedures, standards, and objectives for implementation of the Air Force Mishap Prevention Program within the installation as a whole. Year-round safety focus--special emphasis on the "Critical Days of Summer."

Facility: 436th AW Headquarter

Address: 201 Eagle Way

Intended for: Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730 – 1630, Mon-Fri 

Where: Bldg. 201 First Floor Wing Safety

Cost: FREE

Phone: (302) 677-3369

Resource Provider: Safety Office Staff

FAMILY ADVOCACY PROGRAM:

Family Advocacy Program (FAP) – Assessment and treatment provided for individuals, partners, and families with issues related to Intimate Partner Abuse/domestic violence (e.g., dating or married) and child abuse and neglect. Treatment Managers work with family members providing individual, group, or couples therapy. Restricted reporting options are available on a case by basis.

Domestic Abuse Victim Advocate (DAVA) provides information and referrals for military and civilian resources for domestic abuse victims such as shelters, legal aid, transitional compensation, Victim’s council, and more. If requested accompanies a victim to court proceedings, and aids in filing Protection from Abuse (PFA) orders. DAVA is available 24/7 by phone. 

New Parent Support Program (NPSP) is a free voluntary prevention program available for families who are expecting and or have a child aged 0-36 months.  Pre/postnatal home and office visits with registered nurse focused on parent education, lactation services, child development etc. Individual/marital therapy available through Social Worker.  Weekly playgroup held for parents of children 0-5 years old. Weekly Postpartum Stress Support Group for mothers focusing on education and support in the first year after birth. Various educational classes are offered during the year on baby care basics, Dads parenting class, Anger Management, and more.

If you are in an emergency situation, please call 911.

Facility: 436 Medical Group, Bldg. 300

Address: 300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730-1630, Mon-Fri Closed all federal holidays

Where: Mental Health Clinic, 2^nd floor, left-hand side

Cost: FREE

Phone: Family/child related call Family Advocacy (302) 677-2711; Domestic Violence related Domestic Violence Victim Advocate on-call 24/7: (302) 213-3508

Resource Provider: Family Advocacy Program Staff

SEXUAL ASSAULT PREVENTION AND RESPONSE OFFICE:

Sexual Assault Prevention and Response Office (SAPR) is a DoD-wide quality of life program for victims of sexual assault crimes that provides the following services:

-- Restricted Reporting: Maintains Confidentiality -- NO INVESTIGATION - Report MUST be made to SARC, healthcare provider, Chaplain, SVC or Victim Advocate ONLY.

-- Unrestricted Reporting: INITIATES INVESTIGATION - Whenever the sexual assault information is given to mandatory reporters (chain of command to include immediate supervisor, 1st Sgt, commanders, OSI, Security Forces) or when the victim wants to proceed to investigation.

-- SARC assign a Victim Advocate who is trained to provide crisis intervention, information and referral of on/off base helping agency services to include support through medical and legal proceedings.

Facility: Sexual Assault Prevention and Response Office

Address: 520 Main Gate Way, Dover AFB, DE

Intended for: Active Duty, Guard/Reserve, Dependents 18+, DoD Civilians

When:  24/7 SAPR Victim Advocate (VA): (302) 363-7272 (SARC)

Where: Bldg. 520, 2nd floor, Suite 201C

Cost: FREE

Phone: Office (302) 677-4357; 24/7 Helpline (302) 363-7272; DoD Helpline (877) 995-5247

Resource Provider: Sexual Assault Response Coordinator (SARC), Victim Advocate (VA)

SPECIAL VICTIMS’ COUNSEL:

Special Victims’ Counsel (SVC) - The Special Victims’ Counsel (SVC) team works with sexual assault victims by vigorously defending your rights to privacy, respect, and confidentiality. Your SVC will work directly with the Sexual Assault Response Coordinators (SARCs) to provide advice, assistance, and advocacy throughout your military justice process.

- The SVC represents YOU & YOU alone

- Provides confidential advice

- Protects YOUR rights/interests

- Offers YOU Legal Assistance

- Advises YOU on legal process

- Attends interviews with YOU

- Advocates for YOUR concerns

- Appears with YOU in court

- The SVC is Independent: We are NOT in Wing Chain of Command

Facility: Special Victims’ Counsel Office

Address: 500 Airlift Avenue, Room 103

Intended for: Active Duty, Reserve, dependents & dependent minors, DoD civilians

When: 24/7

Where: Bldg 500, next to the USO terminal

Phone: DSN 445-2708; SVC Office: 302-677-2731 / 302 677-2708. After Hours: The SVC and SVP can be reached after hours via cell phone 202-680-2393 or 240-278-9675. However, this IS NOT an emergency assistance line. In the event of an emergency situation related to sexual assault, the 24/7 SAPR Hotline should be utilized at 302-363-7272.

Last Updated: 1/26/2019

FAMILY ADVOCACY PROGRAM:

Family Advocacy Program (FAP) – Assessment and treatment provided for individuals, partners, and families with issues related to Intimate Partner Abuse/domestic violence (e.g., dating or married) and child abuse and neglect. Treatment Managers work with family members providing individual, group, or couples therapy. Restricted reporting options are available on a case by basis.

Domestic Abuse Victim Advocate (DAVA) provides information and referrals for military and civilian resources for domestic abuse victims such as shelters, legal aid, transitional compensation, Victim’s council, and more. If requested accompanies a victim to court proceedings, and aids in filing Protection from Abuse (PFA) orders. DAVA is available 24/7 by phone. 

New Parent Support Program (NPSP) is a free voluntary prevention program available for families who are expecting and or have a child aged 0-36 months.  Pre/postnatal home and office visits with registered nurse focused on parent education, lactation services, child development etc. Individual/marital therapy available through Social Worker.  Weekly playgroup held for parents of children 0-5 years old. Weekly Postpartum Stress Support Group for mothers focusing on education and support in the first year after birth. Various educational classes are offered during the year on baby care basics, Dads parenting class, Anger Management, and more.

If you are in an emergency situation, please call 911.

Facility: 436 Medical Group, Bldg. 300

Address: 300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve, and DoD Beneficiaries

When: 0730-1630, Mon-Fri Closed all federal holidays

Where: Mental Health Clinic, 2^nd floor, left-hand side

Cost: FREE

Phone: Family/child related call Family Advocacy (302) 677-2711; Domestic Violence related Domestic Violence Victim Advocate on-call 24/7: (302) 213-3508

Resource Provider: Family Advocacy Program Staff

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

RECHARGE FOR RESILIENCY (R4R):

Recharge for Resiliency (R4R): R4R encompasses the following key resiliency target audiences: the Single Airman Programming Initiative (SAIP, RecOn, and Deployed Affected Programming (DAP)). These resiliency programs target specific audiences and provide needed support for Airmen and their families. SAIP ‐ Provides resources that foster a strong culture, mission and sense of community among single Airmen. RecOn ‐ Provides resources for outdoor centric, high adrenaline, stress reduction and is only available through FSS Outdoor Recreation Centers. Deployed Affected Programming ‐ Provides resources targeting deployed‐affected, and dependent‐restricted Air Force installation assigned service members and their families, providing relief from the challenges of deployment.

Facility: Outdoor Recreation

Address: 475 Chevron Avenue

Intended for: For more information on eligibility for SAIP, Rec On, and DEP then please contact Outdoor Recreation.

When: Winter Season - 0900-1700 M-F, Summer Season - 0900-1700 M-F & 0800-1300 Sat

Where: Bldg 475

Cost: Varies

Phone: (302) 677-3959

Website: https://www.facebook.com/436FSSOutdoorRecreation/

Resource Provider: ODR Staff

SINGLE AIRMAN INITIATIVE:

Single Airman Programming Initiative- Single Airman Programming Initiative Recharge for Resiliency (R4R) is the capstone for resiliency programming across the Air Force for FSS MWR activities. SAPI ‐ Provides resources that foster a strong culture, mission and sense of community among single Airmen.

Facility: Outdoor Recreation

Address: 475 Chevron Avenue

Intended for: For more information on eligibility for SAIP, Rec On, and DEP then please contact Outdoor Recreation.

When: Winter Season - 0900-1700 M-F, Summer Season - 0900-1700 M-F & 0800-1300 Sat  

Where: Bldg 475

Cost: Varies

Phone: (302) 677-3959

Website: https://www.facebook.com/436FSSOutdoorRecreation/

Resource Provider: ODR Staff

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.

Facility: Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: A&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

EXCEPTIONAL FAMILY MEMBER PROGRAM (EFMP-FS): 

EFMP-FS - Provides support services for all members of Team Dover and the military community throughout Delaware that have one or more family members with special needs. We provide information and referral for agencies and community supports both on and off the installation,  special events, workshops and social & recreational opportunities, as well as family needs assessment and case planning. Additional supports may be available in the areas of crisis assistance, respite, employment for individuals with disabilities, relocation assistance, separation/deployment support, single Airmen, special needs, transition assistance and volunteer opportunities.

Respite Care - Air Force offers respite care to eligible families with children enrolled in EFMP with moderate to severe special needs. Families may receive up to 40 hours of respite care per month based on the Airman’s status and the EFM’s condition. Respite care is free to eligible families, and care for siblings (up to the age of 12) is also available at no cost.  Eligibility is limited to Active Duty members enrolled in EFMP and Guard and Reservists who are on orders and qualify for enrollment in EFMP.

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1600, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: Military & Family Readiness Center 864 Sumner Dr.

Phone: (302) 677-6383

Website: 

Resource Provider: EFMP Family Support Coordinator

Last Updated: 06/20/2023

EXCEPTIONAL FAMILY MEMBER PROGRAM (EFMP-MEDICAL): 

EFMP-Medical – Documents and evaluates the medical and educational needs of family members to include spouses, children, and dependent adults who require special medical or educational services( chronic condition, ongoing services from a medical specialist or significant behavioral health concerns, early intervention or special education services through an individualized education program or individualized family service plan) in order to advise the family and AFPC on the appropriateness of family member travel.

For EFMP enrollment or information on travel clearance, contact the Special Needs Coordinator (302) 677-2598 or (302) 677-2408. For medical referrals, please contact your Primary Care Manager team.

Facility: 436 Medical Group, Bldg. 300

Address: 300 Tuskegee Blvd, Bldg. 300

Intended for: Air Force Service members and their eligible family dependents

When: 0730 – 1630, Mon-Fri. Closed on all federal holidays

Where: 1^st floor, Rm 1C304

Cost: FREE

Phone: (302) 677-2598 or (302) 677-2408

Website: https://www.airforcemedicine.af.mil/MTF/Dover/Clinics-Services/

Resource Provider: Special Needs Coordinator

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.

Facility:  Military and Family Readiness Center

Address: 846 Sumner Drive, Dover, DE  19901

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours contact the American Red Cross, (877) 272-7337.

Website:Facebook:  Dover AFB Airman and Family Readiness

Resource Provider: M&FRC Staff

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains 

If you or a service member you know is experiencing a crisis, use this confidential, toll-free crisis line 1-800-273-8255 and press “1” to reach caring Department of Veterans Affairs responders. The Veterans Crisis Line can also be reached by text at 838255, or through online chat.

SUICIDE AND CRISIS HOTLINE:  988lifeline.org – The lifeline provides 24/7, free and confidential support for people in distress. Call 988. 

MENTAL HEALTH:

Mental Health - Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve (on active orders)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: Mental Health Staff

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) – Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

CIVILIAN PERSONNEL:

Civilian Personnel - Provides services to meet the needs of management, supervisors, and the appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, staffing, position management, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.afciviliancareers.com.

For civilians in crisis, supervisors can contact the Civilian Personnel Office to convene the Civilian Crisis Assessment Team  (CAT) which is comprised of the following:  Unit CC and/or Unit First Shirt (or designee) (as appropriate); supervisor, JA; SFS; Chaplain; Mental Health; APF CPS or NAF HRO (if a civilian employee is involved); EO (as needed); SPPV;(as needed), SARC (as needed); Union (as needed); A&FRC (as needed); and any other helping agency (if required).

The CAT should be convened within 24-48 hours of a reported concern, or sooner, if needed. The CAT will discuss the situation, consider action steps, and develop a plan of action for ensuring the safety of the individual and/or the work center.  

Facility: Civilian Personnel Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Federal Service Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg 520, Room 231

Cost: FREE

Phone: (302) 677-4655/4645

Websites: www.afciviliancareers.com

https://eim2.amc.af.mil/org/436fss/Civ_Pers/default.aspx

NAF HUMAN RESOURCES:

NAF Human Resources - Provides services to meet the needs of management, supervisors, and the non-appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.nafjobs.com.

For civilians in crisis, supervisors can contact the Civilian Personnel Office to convene the Civilian Crisis Assessment Team  (CAT) which is comprised of the following:  Unit CC and/or Unit First Shirt (or designee) (as appropriate); supervisor, JA; SFS; Chaplain; Mental Health; APF CPS or NAF HRO (if a civilian employee is involved); EO (as needed); SPPV;(as needed), SARC (as needed); Union (as needed); A&FRC (as needed); and any other helping agency (if required).

The CAT should be convened within 24-48 hours of a reported concern, or sooner, if needed. The CAT will discuss the situation, consider action steps, and develop a plan of action for ensuring the safety of the individual and/or the work center.  

Facility: NAF Human Resources Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Non-appropriated Fund Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg 520, Room 231

Cost: FREE

Phone: (302) 677-6582/4644

Website: www.nafjobs.com

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.

Facility: Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

Last Updated: 1/11/2019

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) –

Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.co

MILITARY & FAMILY READINESS CENTER:

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.

Facility: Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff 

RED CROSS:

Red Cross - The Red Cross helps members of the military, veterans and their families prepare for, cope with, and respond to, the challenges of military service. The American Red Cross office at Dover AFB Force Base holds safety classes such as CPR and First Aid as well as many volunteer programs. It also provides financial assistance and critical support in time of need and life-changing events. The Red Cross assists in contacting active duty military if needed in the event of death, emergency illness, critical accident, or birth of a new child. The service member’s unit commander then decides if leave needs to be granted for the service member to return home.

Facility: Red Cross Office

Intended for: Military members, Veterans, and their dependents

Cost: FREE

Phone: 877.272.7337

Website: http://www.redcross.org/

Resource Provider: Red Cross Staff

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

MENTAL HEALTH:

Mental Health - Mental health/Tricare mental health providers that offer assessment and treatment for mental health conditions. This specialty care clinic is available for active duty members only. Non-Active Duty beneficiaries can receive mental health treatment through Tricare-authorized providers without a referral.

Facility:  436 Medical Group, Bldg. 300

Address:  300 Tuskegee Blvd.

Intended for:  Active Duty, Guard/Reserve (on active orders)

When:  0730-1630, Mon-Fri

Where:  Mental Health Clinic, 2^nd floor, left-hand side

Cost:  FREE

Phone: (302) 677-2674

Resource Provider: Mental Health Staff

CHAPEL:

Chapel - Provides absolute, 100% confidential counseling in all areas with privileged communication and no duty to report anything. Counseling includes: relationships, spiritual issues, workplace issues, suicide, sexual assault, grief, mental health issues, transition, deployment, legal concerns, financial issues, health concerns, substance abuse issues, bullying, ethical and moral issues, etc. The Chapel also provides religious services (worship services, weddings, funerals, memorials, religious observances and all spiritual care).

Facility: Chapel

Address: 417 Tuskegee Blvd, Dover AFB, DE 19902

Intended for: Anyone with an ID card, including teens, adolescents, and dependents

When: 0730-1630, Mon-Fri, on-call 24/7

Where: Chapel 1 (Main Base), Bldg. 417

Cost: FREE

Phone: (302) 677-3932; for emergency services after duty hours, contact the Command Post at (302) 677-4201 and the duty chaplain will respond.

Websites: https://eim2.amc.af.mil/org/436awhc/default.aspx   https://www.facebook.com/dover436chapel

Resource Provider: Chaplains

MILITARY FAMILY LIFE COUNSELOR:

Facility: Military and Family Readiness Center (M&FRC)/Youth Center/Child Development Center (CDC)

Address: M&FRC – 846 Sumner Drive, Youth Center – 864 Center Road, CDC – 212 Chad Street, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, designated DoD civilian, and their eligible family members; surviving children. Children 18 years old or younger require parental consent for counseling sessions.

When:  Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846, Youth Center, Bldg. 864, Child Development Center, Bldg. 212

Cost: FREE

Phone: Adult Counselor (302) 310-9004; Child Counselors (302) 287-0948 / (302) 272-3556

Resource Provider: Military Family Life Counselors

MILITARY  & FAMILY READINESS CENTER:

Military & Family Readiness Center - Targeted support aimed at assisting individuals and families to adapt and meet the demands of the military lifestyle. Services include Air Force Aid Society Information and Referrals; Transition Assistance; Relocation Assistance; Employment Assistance; Casualty Assistance; Deployment and Remote Tour support; Key Spouse training; Personal Financial Readiness Services; Emergency Financial Assistance; School Liaison support; Military Child Education support; Exceptional Family Member support; Crisis and Disaster support; Survivor Benefit Program services; Volunteer Resources, Voting Assistance Program and support to Wounded Warriors.

Facility:  Military and Family Readiness Center

Address: 846 Sumner Drive, Dover AFB, DE 19902

Intended for: Active Duty members, Reserve, Guard, Federal Service Civilians, and their eligible family members.

When: 0800 – 1700, Mon-Fri. Closed on all federal holidays and AMC Family Days.

Where: M&FRC, Bldg. 846; in unit support is also available

Cost: FREE

Phone: (302) 677-6930; for emergency financial assistance after duty hours, contact the American Red Cross, (877) 272-7337.

Website:  Facebook:  Dover AFB Airman & Family Readiness

Resource Provider: M&FRC Staff

EQUAL OPPORTUNITY:

Equal Opportunity – Provide military and civilian complaint processing for allegations of unlawful discrimination that fall within the purview of the Civil Act Rights of 1964, Title VII. Those protected categories for military members are race, color, religion, national origin, sex, sexual harassment, sexual orientation, hazing (effective 1 Feb 19), and bullying (effective 1 Feb 19). DoD civilian employees are also protected by the previous categories, along with age, disability, reprisal for prior EEO activity, pregnancy for sex discrimination, and genetic information. In an effort to promote an environment free from unlawful discrimination and/or harassment, the EO Office offers conflict resolution methods through mediation and facilitation utilizing the Alternate Dispute Resolution Program. Team building and specialized training (i.e. focus groups, cultural awareness, etc.) are also provided in an effort to deliver all levels of leadership preventative measures for a more cohesive environment with effective communication.

Address: 520 Atlantic Street Dover, DE 19902

Intended for: Active Duty, Federal Service Civilians, and their eligible family members, and Retirees

When: 0700-1600, Mon-Fri

Where: Bldg. 520, Room 200B

Cost: FREE

Phone: (302) 677-3743 and (302) 677-3905

Resource Provider:  EO office

CIVILIAN EMPLOYEE ASSISTANCE PROGRAM:

Civilian Employee Assistance Program (EAP) –

Welcome to the Air Force’s Employee Assistance Program for Air Force civilian personnel, also known as "EAP." You’ve come to the right place to find free, confidential services to help you and your household members manage everyday challenges and work on more complex issues.

We offer coaching to help you grow and achieve your goals and counseling, for when life gets difficult. We provide management support to help your staff thrive and self-care programs to improve your emotional health.

All Air Force civilian personnel—including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member. 

The EAP provides the same services and access to care provided in the past with continued access 24/7 via telephone, website or in-person. Call 866-580-9078 or click the button below to be taken to the new EAP portal where you can:

• Explore the variety of services available
• Find a provider to meet your unique needs
• Search the Learning Center for relevant health information and tools

CIVILIAN EAP (CONUS) Use Code "US Air Force"

CIVILIAN EAP (OCONUS) Use Code "USAirForce"

Civilian EAP Services –

Phone: 866-580-9078

Link: https://magellanascend.com

MILITARY ONESOURCE:

Military OneSource -  Provides Non-Medical Counseling: face-to-face counseling, online counseling, telephonic counseling, video counseling; Specialty Consultations: Adoption, Education, Elder Care, Health and Wellness Coaching, Spouse Relocation and Transition; and Other Services and Counseling: Document Translation, Financial Counseling, etc.

Facility: Services available via phone services or via the website

Address: http://www.militaryonesource.mil/

Intended for: Active Duty members, Reserve, Guard, and their eligible family members, recently separated service members, and survivors

When: Available 24/7, 365 days a year

Where: Initially via phone services and then with professional counselors face-to-face

Cost: FREE

Phone: (800) 342-9647

Website: http://www.militaryonesource.mil/

Resource Provider: Military OneSource

CIVILIAN PERSONNEL:

Civilian Personnel - Provides services to meet the needs of management, supervisors, and the appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, staffing, position management, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.afciviliancareers.com.

For civilians in crisis, supervisors can contact the Civilian Personnel Office to convene the Civilian Crisis Assessment Team  (CAT) which is comprised of the following:  Unit CC and/or Unit First Shirt (or designee) (as appropriate); supervisor, JA; SFS; Chaplain; Mental Health; APF CPS or NAF HRO (if a civilian employee is involved); EO (as needed); SPPV;(as needed), SARC (as needed); Union (as needed); A&FRC (as needed); and any other helping agency (if required).

The CAT should be convened within 24-48 hours of a reported concern, or sooner, if needed. The CAT will discuss the situation, consider action steps, and develop a plan of action for ensuring the safety of the individual and/or the work center.  

Facility: Civilian Personnel Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Federal Service Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg 520, Room 231

Cost: FREE

Phone: (302) 677-4655/4645

Websites: www.afciviliancareers.com

https://eim2.amc.af.mil/org/436fss/Civ_Pers/default.aspx

NAF HUMAN RESOURCES:

NAF Human Resources - Provides services to meet the needs of management, supervisors, and the non-appropriated fund civilian workforce. Services include: advisory guidance in the areas of recruitment, employee relations, labor and workforce planning, and promotes prevention and resolution of labor disputes in a manner that gives full effect to the collective-bargaining rights of employees, unions and management. Employees wishing to apply for positions, should go to www.nafjobs.com.

For civilians in crisis, supervisors can contact the Civilian Personnel Office to convene the Civilian Crisis Assessment Team  (CAT) which is comprised of the following:  Unit CC and/or Unit First Shirt (or designee) (as appropriate); supervisor, JA; SFS; Chaplain; Mental Health; APF CPS or NAF HRO (if a civilian employee is involved); EO (as needed); SPPV;(as needed), SARC (as needed); Union (as needed); A&FRC (as needed); and any other helping agency (if required).

The CAT should be convened within 24-48 hours of a reported concern, or sooner, if needed. The CAT will discuss the situation, consider action steps, and develop a plan of action for ensuring the safety of the individual and/or the work center.  

Facility: NAF Human Resources Office

Address: 520 Main Gate Way, Dover AFB DE 19902

Intended for: Non-appropriated Fund Civilians and their Supervisors

When: 0800-1530, Mon-Fri, Closed Holidays and AMC Family Days

Where: Bldg 520, Room 231

Cost: FREE

Phone: (302) 677-6582/4644

Website: www.nafjobs.com