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  • Kaizen leading: Slow and steady wins the race

    This Japanese philosophy is not new, at least not in the business sector. The principle of kaizen is "continuous improvement" or "incremental change." Broken down literally, it means "good change." In Air Force terms, we might think of AFSO21, Six Sigma, Lean Principles or a plethora of other

  • With new EPR system, excellence is still the goal

    Lately I have been flooded with concern, questions, and comments regarding the new Enlisted Performance Report (EPR) system. While there is still much to learn about the changes, I assure you one aspect should not change. No matter the format or style of form we use, the expectation of Excellence

  • Dover AFB Honorary Commander Program

    Shortly, I will join the ranks of the alumni of Honorary Commanders. It has been a privilege to serve for two years at Dover Air Force Base. While I couldn't attend as many events as I wanted because my work schedule is fairly intense, those events I did attend left a lifelong impression on the way

  • Balancing Personal Resolutions with Our Wing’s Priorities

    Shortly after arriving at Dover this past summer, our wing commander outlined his three priorities for the 436th Airlift Wing: "People, Mission, Family."  With the start of a new year already upon us, let us take this opportunity to use these three priorities to reflect on where we are and where we

  • Letter To Airmen - Back to basics

    Mobility Airmen,Now that combat operations in Afghanistan have officially come to a close, and we transition to new operations around the world, we must re-energize our focus on the basics essential to keeping us out of trouble. It's time to re-evaluate how we safely accomplish our local and global

  • Customer Service: Make a Connection

    As an organization, no matter what line of work that you do, the concept of customer service is the same: "To deliver customers' satisfaction beyond their expectation." How do we do that? By simply making a connection the instant we interact with a customer. It's about being professional, polite,

  • Letter to Airmen

    Mobility Airmen,This was a challenging year for our command, and mission success would not have been possible without your dedication and hard work. In the face of budget uncertainty and force management decisions you continue to effectively accomplish the mission on a global scale in an environment

  • December is National Drunk Driving Awareness Month

    December is National Drunk Driving Awareness Month, a time to raise awareness about the consequences of driving under the influence of alcohol or drugs. The holiday season is the time of year when drunk and impaired driving accidents are most prevalent. The weeks between Thanksgiving and New Year's

  • Developing from the Ground Up

    "Fire in the left APU, shutdown the refuel, emergency shutdown procedures, NOW!" This loud, urgent, and frantic statement startled me from a deep, cozy slumber late one summer afternoon as I was failing miserably at manning my post during a B-1 aircraft ground refuel. These words startled me so much

  • In This Family, You Are Never Alone

    When people talk about their family life, most everyone tends to talk about their direct blood relations back in their home town. But for those of us in the military, the term "family" covers a much broader scope.  When you join the Air Force, you become a part of something much bigger than